Webinars 2026

Ethics on the Menu: Making the Right Call When There's No Recipe

4/8/2026 • 1:30-2:30

Presenter: Kristen Klinefelter, MS, RDN, LD

Audience: Senior Living

Navigate the complex world of foodservice ethics with confidence in this essential professional development webinar designed for Certified Dietary Managers and Certified Food Protection Professionals (CDM, CFPP). When policies don't provide clear answers and regulations leave room for interpretation, how do you make the right decision? This webinar will equip you with the tools and frameworks needed to tackle ethical dilemmas head-on in both foodservice and healthcare environments.

• Recognize ethical principles and professional responsibilities relevant to Certified Dietary Managers, Certified Food Protection Professionals (CDM, CFPP), in alignment with ANFP Standards of Practice and Code of Ethics.
• Analyze ethical dilemmas commonly encountered in foodservice and healthcare settings by applying structured ethical decision-making processes when policies, regulations, or procedures do not clearly define the appropriate course of action.
• Apply ethical leadership strategies to support compliance, person-centered care, and effective communication with staff and interdisciplinary teams while maintaining professional integrity.

Eligible for one ethics hour of continuing education for Certified Dietary Managers by CBDM.

Rolling Out the Red Carpet: Engage Your Team to Deliver Exceptional Service

5/13/2026 • 1:30-2:30

Presenter: Donna Cutting, Founder and CEO of Red-Carpet Learning Systems, Inc

Audience: Senior Living

Exceptional service doesn’t happen by accident. It happens by design. In this dynamic and heartfelt webinar, participants will discover what it truly means to roll out the red carpet for residents, family members, and one another. We’ll explore why customer service is far more than “common sense,” and how leaders play a critical role in setting clear expectations, developing essential skills, and creating a culture where people feel genuinely welcomed, valued, and cared for.

• Define the core behaviors and standards that create a welcoming, confidence-building environment for residents, family members, and team members.
• Demonstrate communication techniques and phrases that instill trust, reassure concerns, and elevate everyday interactions.
• Apply a clear, step-by-step method for responding to upset residents or family members with calm, compassionate red-carpet service.
• Develop the specific service skills employees need through effective modeling, coaching, and positive reinforcement.
• Identify opportunities to surprise and delight residents and families, creating memorable experiences that lead to rave reviews.

Eligible for one general hour of continuing education for Certified Dietary Managers by CBDM.

This webinar is available FREE to the public. Click here to register!

Nutrition, Documentation & Dollars: Navigating PDPM Reimbursement

6/10/2026 • 1:30-2:30

Presenter: Jessica Haycraft, MS, RDN, LD, CDM, CFPP, Oak Hills Living Center

Audience: Senior Living

Certified Dietary Managers play a vital role in ensuring nutrition care is accurately reflected in both resident outcomes and facility reimbursement. This session is designed to help CDMs understand how their daily practices directly impact success under the Patient-Driven Payment Model (PDPM).

Participants will learn how nutrition-related factors—such as weight changes, intake patterns, therapeutic diets, and nutrition interventions—contribute to PDPM classification and reimbursement. The session will emphasize the importance of clear, consistent documentation and effective communication with dietitians, nursing, and the interdisciplinary team to ensure resident needs are properly captured.

Through practical examples, attendees will gain strategies to recognize documentation opportunities, avoid common pitfalls, and support compliance while contributing to financial accuracy. CDMs will leave with actionable tools to strengthen their role in both quality care and the reimbursement process.

Eligible for one general hour of continuing education for Certified Dietary Managers by CBDM.