Navigate the complex world of foodservice ethics with confidence in this essential professional development webinar designed for Certified Dietary Managers and Certified Food Protection Professionals (CDM, CFPP). When policies don't provide clear answers and regulations leave room for interpretation, how do you make the right decision? This webinar will equip you with the tools and frameworks needed to tackle ethical dilemmas head-on in both foodservice and healthcare environments.
Exceptional service doesn’t happen by accident. It happens by design. In this dynamic and heartfelt webinar, participants will discover what it truly means to roll out the red carpet for residents, family members, and one another. We’ll explore why customer service is far more than “common sense,” and how leaders play a critical role in setting clear expectations, developing essential skills, and creating a culture where people feel genuinely welcomed, valued, and cared for.
FREE to the public!
This session is designed to help Certified Dietary Managers understand how their daily practices directly impact success under the Patient-Driven Payment Model (PDPM). Participants will learn how nutrition-related factors—such as weight changes, intake patterns, therapeutic diets, and nutrition interventions—contribute to PDPM classification and reimbursement. The session will emphasize the importance of clear, consistent documentation and effective communication with dietitians, nursing, and the interdisciplinary team to ensure resident needs are properly captured.
